Privacy Policy

This Privacy Policy outlines how your personal information is managed and applies to all TPUX products and services, including www.theperfectux.com and its associated pages or subdomains.

Collected Information

We collect the following information, such as contact details and project-related data, to provide and enhance the services offered through theperfectux.com and our related products.

NOTE: While using theperfectux.com, TPUX does not access your customer data, business information, or internal IT systems. From a PII and data access standpoint, TPUX operates solely as an audit agency, delivering independent reports focused on functionality, performance, and accessibility.

• We retain email addresses and message content from individuals who reach out to us via email or through our web forms.

• By opting in to receive an audit (demo or otherwise) or an order confirmation email, you agree to TPUX using third-party email providers (such as CampaignMonitor and HubSpot) to deliver these messages, and acknowledge that these services may track email open activity.

• We retain information you willingly provide through web forms, surveys, site sign-ups, and related submissions.

• When a purchase is initiated, TPUX records all entered form details and IP addresses, excluding any credit card data (refer to the 'Credit Card Security' section).

• To monitor engagement on both our public and Premium sites, TPUX leverages analytics services such as PostHog, Clearbit, HubSpot, and LinkedIn Insights to track which pages and content are accessed. activity

• TPUX uses Sentry.io to track and log website errors, helping us identify and resolve bugs or irregularities. When a registered user encounters an issue, their IP address, username, and email may be recorded in the error log. For visitors on the public site, only IP addresses are logged in the event of a technical error.

• We utilize Cloudflare to manage and filter incoming traffic at the DNS level for performance and security purposes.

• TPUX monitors all user interactions on the site, including which page content is accessed, the timing and duration of visits, and the type of device used.

Usage of Information

We leverage the data to: support the delivery of our services, verify user credentials, assess user activity, refine our products, and handle billing operations.

Information Sharing

We will not share, sell, or lease your personal information to third parties, except as outlined in this privacy policy, or in specific situations like legal subpoenas, investigations, prevention of unlawful activity, or if you request it.

In the event that TPUX is acquired or merges with another company, we will inform you, to the best of our ability, prior to your information being transferred and governed by their privacy policies.

Data Storage

TPUX utilizes third-party hosting and processing services to power our products and services, including providers outside of Europe. These include AWS, Planet Scale, Render.com, and Vercel.io (for TPUX user profiles and public blog comments), Google Cloud (for server and Firebase database managing Review Tool data), Stripe (to securely handle credit card and account information for Premium users), Campaign Monitor and HubSpot (for newsletters and transactional emails), Posthog, Clearbit, HubSpot, and LinkedIn Insights (for web analytics and tracking), and Sentry.io (for bug tracking). These services operate servers located in both the USA and Europe.

Credit Card Security

All credit card information is securely processed and stored by Stripe using 256-bit SSL encryption, fully adhering to PCI security standards approved by VISA and MasterCard for safe online transactions.

Cookies and Links

When you access our website or services, a small data file known as a "cookie" is placed on your device. This file contains a unique string of characters used to recognize you, remember your preferences, and manage access to various features.

Our website may contain links to external sites that are not owned or operated by The Perfect UX. This Privacy Policy applies solely to TPUX’s own products and services. For any third-party sites you visit, we recommend reviewing their privacy policies to understand how your data may be handled.

Your 'Right to Be Forgotten'

For any inquiries—whether it's understanding what data we've stored about you or requesting its complete removal—you can email us at  hello@theperfectux.com. Once we’ve verified your identity, we’ll carry out the request within a reasonable timeframe.

Policy Updates

We may update this Privacy Policy periodically, and any revisions will be reflected directly on this page.

Questions

If you have questions or concerns about this Privacy Policy, feel free to contact us at  hello@theperfectux.com.